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Other Useful

  • The Trustee invests your benefits through a life policy held with Old Mutual Wealth. If Old Mutual Wealth Life Assurance Limited was to experience financial difficulty, the parent company, Old Mutual would step in to provide the financial support required.
  • If Old Mutual was also unable to meet its obligations then the UK has a compensation scheme, the Financial Services Compensation Scheme (FSCS) which covers the UK Financial Services Industry.
  • Any cash is safeguarded and the Trustee's chosen bank is registered with the Financial Conduct Authority. Payments are authorised and monitored to strict financial requirements.
  • Despite our best efforts, sometimes things go wrong. The Trustee has a formal process for resolving disputes called the Internal Dispute Resolution Procedure.
  • You can also contact the Pensions Advisory Service (TPAS) which is available to help members and beneficiaries with any queries they may have or difficulties which they have failed to resolve with the Trustees or Administrators.
  • The Pensions Ombudsman may investigate and determine any complaint or dispute of fact or law in relation to an occupational pension scheme made or referred in accordance with the Pensions Schemes Act 1993.
  • The Pensions Regulator is able to intervene in the running of schemes where trustees, employers or professional advisers have failed in their duties.

The information on this page is provided in good faith but is not legal or financial advice or binding on the Trustee. The trust deed and rules will override in the event of any inconsistency.

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