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  • The Trustee invests your benefits through a life policy held with Mobius Life
  • If Mobius Life was also unable to meet its obligations then the UK has a compensation scheme, the Financial Services Compensation Scheme (FSCS) which covers the UK Financial Services Industry.
  • Any cash is safeguarded and the Trustee's chosen bank is registered with the Financial Conduct Authority. Payments are authorised and monitored to strict financial requirements.
  • Despite our best efforts, sometimes things go wrong. The Trustee has a formal process for resolving disputes called the Internal Dispute Resolution Procedure.
  • If you have general requests for information or guidance concerning your pension arrangements contact Pensions Advisory Service (TPAS).
  • If you have a complaint or dispute concerning your workplace pension or personal pension arrangements you should contact The Pensions Ombudsman.
  • The Pensions Regulator is able to intervene in the running of schemes where trustees, employers or professional advisers have failed in their duties.

The information on this page is provided in good faith but is not legal or financial advice or binding on the Trustee. The trust deed and rules will override in the event of any inconsistency.


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