The team
The Cheviot administration team manages the pensions and financial administration of all the various schemes. With a wealth of pensions administration and financial experience, our team is tasked to deliver an excellent service to employers and members.
Service standards
All administration cases are measured against a five-day service standard. The Trustee expects 95% of cases to be completed within this timeframe other than in exceptional circumstances. This service standard has been met consistently over the last 12 months. It is usually the same administrator who deals with a case from start to finish, and everyone on the team has direct dial numbers. This continuity of service and understanding of the case makes it easier for both the employer and the member.
Contacts:
Paul Gansbuehler, Finance and Operations Manager
01702 361335
pgansbuehler@cheviottrust.com
Julie Frost, Pensions Administration Manager
01702 361311
jfrost@cheviottrust.com
John Rayment, Finance Manager
01702 361325
jrayment@cheviottrust.com